Terms of Service

Last updated: 09/03/2026

Section 1 – Introduction

These Terms of Service (“Terms”) govern your use of the Calina Jewellery website and the purchase of products from us, whether as a retail customer or wholesale partner. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or purchase our products.

Section 2 – About Us

Calina Jewellery (“we”, “our”, “us”) is a jewellery brand based in the United Kingdom. We sell jewellery products through our website to both retail customers and approved wholesale partners.

For any enquiries, please contact: info@calinajewellery.com

Section 3 – Eligibility

By placing an order with us you confirm that：

  • You are at least 18 years old or have permission from a legal guardian.
  • The information you provide when placing an order is accurate and complete.
  • You are legally capable of entering into binding contracts.

Wholesale customers may be required to provide additional business verification before approval.

Section 4 – Products

We make every effort to display our jewellery as accurately as possible. However：

  • Colours and appearance may vary depending on your device.
  • All product descriptions and prices are subject to change without notice.
  • As many items are handmade or use natural materials, slight variations may occur.

Section 5 – Orders

When you place an order through our website:

  • You will receive an order confirmation email.
  • Acceptance of your order occurs when the item has been dispatched.
  • We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.

Section 6 – Pricing and Payment

All prices are listed in GBP (£) unless stated otherwise.

We reserve the right to change prices at any time.

Payment must be made at the time of purchase using the payment methods available on our website. Orders will not be processed until payment has been successfully received.

Section 7 – Shipping and Delivery

Delivery times provided are estimates and may vary depending on location and courier services.

Calina Jewellery is not responsible for delays caused by postal services, customs processing, or incorrect delivery information provided by the customer.

Risk of loss passes to the customer upon delivery.

Section 8 – Returns and Refunds

Retail customers may return eligible items within 14 days of delivery, provided the items are:

  • unused
  • unworn
  • in their original packaging.

The following items are non-returnable:

  • earrings (for hygiene reasons)
  • gift cards
  • customised or personalised items.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Refunds will be processed after the returned item has been inspected.

Section 9 – Wholesale Orders

Wholesale accounts may be approved at our discretion.

Wholesale customers agree that:

  • Products purchased for wholesale are intended for resale only.
  • Minimum order quantities may apply.
  • Wholesale prices and terms are confidential and must not be shared.
  • Returns for wholesale orders are generally not accepted unless items are faulty.

Additional wholesale terms may be provided separately to approved partners.

Section 10 – Intellectual Property

All content on the Calina Jewellery website, including images, product designs, logos, text, and branding, is the intellectual property of Calina Jewellery and may not be copied, reproduced, or used without written permission.

Section 11 – Limitation of Liability

To the maximum extent permitted by law, Calina Jewellery shall not be liable for indirect or consequential losses, loss of profits, or business opportunities resulting from the use of our products or website.

Nothing in these Terms excludes liability where it would be unlawful to do so under UK law.

Section 12 – Website Use

You agree not to misuse the website, introduce viruses or malicious code, or attempt unauthorised access to the website or its systems.

We reserve the right to suspend access if misuse is suspected.

Section 13 – Privacy

Your personal data will be handled in accordance with our Privacy Policy, which explains how we collect, store, and use your information.

Section 14 – Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date.

Section 15 – Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the jurisdiction of the courts of England and Wales.